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🔔3Inbox
Views
Waiting for me
6
Has draft
6
Human control
2
Alert open
0
Handover open
2
E-mail only
3
Window closing < 2 h
1
No reply > 3 days
11
My saved views
German
Sequence 3
Mine · inactive > 3 d
Save viewWaiting for meChannel: anyLanguage: anyState: anySequence: anyOwner: meSort: priority · last activity · longest wait
| Contact | Lang. | Channels | Last message (French) | State | Control | Waiting | Window | Owner | Last |
|---|---|---|---|---|---|---|---|---|---|
| Lena M. | DE | WA · ✉ | « Puis-je envoyer la radio demain ? » | Additional information expected | Agent | Draft | 17 h | Sibel | 23:14 |
| Marco R. | IT | WA · ✉ | « Où puis-je laisser ma valise ? » | On site | Human · Hülya · 11:30 | 22 h | Sibel | 11:30 | |
| Sofia K. | PL | WA | « C'est plus cher que prévu. » | Proposal sent | Agent | ESC-COM | 2 h | Sibel | Yesterday |
| Jonas B. | NL | ✉ only | First e-mail sent · waiting for WhatsApp | Request opened | Agent | – | Sibel | Mon | |
| Emma L. | EN | WA · ✉ | « Merci, je réfléchis encore. » | Thinking it over | Agent | Draft | closed | Sibel | Mon |
| Ana P. | PT | WA | « À quelle heure est le transfert ? » | Ready to depart | Agent | 5 h | Sibel | Sun |
Click a row to open the conversation (three columns: inbox · thread · case). Take over and assign owner from the row menu.